S/L 301: Applications Systems Analysis and Programming Supervisor

• Functional Responsibility: Supervises activities of all applications systems analysis and programming personnel for a major project, several smaller projects, or a small department. Responsible for quality assurance. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). Controls revenues and/or expenses within an operating unit and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards, budget constraints, etc. Typically reports to Applications Systems Analysis and Programming Manager, Applications Systems Analysis and Programming Director or Systems Analysis and Programming Director.

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S/L 302: Applications Systems Analyst/Programmer – Lead

• Functional Responsibility: Formulates/defines system scope and objectives for assigned projects. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge of all phases of applications systems analysis and programming. Has good understanding of the business or function for which applications is designed. Also has duties instructing, directing, and checking the work of other systems analysis and programming personnel. Responsible for quality assurance review. Responsible for directing and monitoring the work of team members. May be responsible for project completion and user satisfaction.

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S/L 303: Applications Systems Analyst/Programmer - Senior

• Functional Responsibility: Under general direction, formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents these programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less experienced analyst/programmers.

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S/L 304: Applications Systems Analyst/Programmer – Intermediate

• Functional Responsibility: Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents and maintains those programs. Competent to work on most phases of applications systems analysis activities, but requires instruction and guidance in other phases.

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S/L 305: Applications Systems Analyst/Programmer - Associate

• Functional Responsibility: Under immediate supervision, assists in research and fact-finding to develop or modify information systems. Assists in preparing detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents and maintains those programs. Staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in applications systems analysis and programming.

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S/L 306: Applications Programming Supervisor

• Functional Responsibility: Supervises activities of applications programming personnel for a major project, several smaller projects, or a small department. Responsible for quality assurance. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). Controls revenues and/or expenses within operating unit and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards, budget constraints, etc.

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S/L 307: Applications Programmer – Lead

• Functional Responsibility: Devises or modifies procedures t solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge of all phases of applications programming. Also has duties instructing, directing and checking the work of other programming personnel. Responsible for quality assurance review. Acts as project leader for projects with small budgets or limited duration. Responsible for directing and monitoring the work of team members. Note: This position does not perform systems analysis functions.

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S/L 308: Applications Programmer – Senior

• Functional Responsibility: Under general direction, devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications programming activities. Note: This position does not perform systems analysis functions.

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S/L 309: Applications Programmer – Intermediate

• Functional Responsibility: Under general supervision, modifies moderately complex applications programs from detailed specification. Codes, tests, debugs and documents and maintains those programs. Competent to work on most phases of applications programming activities, but requires instruction and guidance in phases. Note: This position does not perform systems analysis functions.

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S/L 310: Applications Programmer - Associate

• Functional Responsibility: Under immediate supervision, modifies applications programs from detailed specifications. Codes, tests, debugs, documents and maintains those programs This level is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in applications programming. Note: This position does not perform systems analysis functions.

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S/L 311: Software Systems Engineering Supervisor

• Functional Responsibility: Supervises activities of all software systems programming personnel for a major project, several smaller projects, or a small department. Responsible for quality assurance. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). Controls revenues and/or expenses within operating unit and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards, budget constraints, etc.

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S/L 312: Software Systems Engineer – Lead

• Functional Responsibility: Formulates/defines specifications for complex software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Responsible for program design, coding, testing, debugging and documentation. Usually responsible for applications dealing with the overall operation system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting and advanced mathematical/scientific software packages. Has full technical knowledge of all phases of software systems programming applications. Also has duties instructing, directing and checking the work of other operating systems programming personnel. Responsible for quality assurance review and the evaluation of new and existing software products. Acts as project leader for projects with small budgets or limited duration.

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S/L 313: Software Systems Engineer - Senior

• Functional Responsibility: Under general direction, formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs and documents those programs. Usually responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting and advanced mathematical/scientific software packages. Competent to work at the highest technical level on all phases of software systems programming. May assist other systems programmers to effectively utilize the system's technical software.

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S/L 314: Software Systems Engineer – Intermediate

• Functional Responsibility: Under general supervision, works from specifications to develop or modify moderately complex software programming applications. Assists with design, coding, benchmark testing, debugging and documentation of programs. Applications generally deal with utility programs, S/L control language, macro, subroutines and other control modules. Competent to work on most phases of software systems programming applications, but requires instruction and guidance in other phases.

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S/L 315: Software Systems Engineer – Associate

• Functional Responsibility: Under immediate supervision, works from specifications to assist in developing and modifying operating software programming applications. Assists with design, coding, benchmark testing, debugging and documentation of programs. Applications generally deal with utility programs, S/L control language, macros, subroutines and other control modules. May customize purchased applications and assist in maintaining program libraries and technical manuals. Staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in operating systems programming.

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S/L 316: Computer Operations Shift Manager

• Functional Responsibility: Responsible for the operation of one or more shifts. Supervises personnel in computer operations, data entry, data control, and operations support functions. Assigns personnel, directs their work and evaluates operational performance. Has daily responsibilities for problem/change management as related to computer operations procedures and control mechanisms. Responsible for quality assurance and security. Typically reports to Information Systems Operations Manager.

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S/L 317: Production Control Supervisor

• Functional Responsibility: Responsible for all production control/support activities, including scheduling, JCL set up, data entry, data control, tape library and possibly operations documentation. Monitors and improves production procedures. Assigns personnel to the various operations and directs their activities; reviews and evaluates their work and prepares performance reports. Prepares activity and progress reports regarding the production control section activities. Typically reports to the IS Operations Manager.

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S/L 318: Computer Operations Manager

• Functional Responsibility: Responsible for all activities relating to the operation of centralized data processing equipment and peripheral information system equipment. Establishes detailed schedules for the utilization of all equipment in the computer operations section to obtain maximum utilization. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding the computer operations section. Normally reports to Director of Information Systems Operations.

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S/L 319: Computer Operations Supervisor

• Functional Responsibility: Supervises the activities of all regularly assigned computer operations personnel. Typically makes decisions on personnel actions (hiring, terminations, promotions, etc.) Receives policy level direction regarding standards, budgetary constraints, etc.

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S/L 320: Computer Operator – Lead

• Functional Responsibility: Works under general direction, has full technical knowledge of computer operations, but also has duties of instructing, directing and checking the work of other computer operators. Assists in operations scheduling. May assume responsibilities of supervisor in their absence.

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S/L 321: Computer Operator – Senior

• Functional Responsibility: Under general direction, monitors and controls one or more mini or mainframe computers by operating the central console or on-line terminals. Studies program operating instruction sheets to determine equipment setup and run operations. Continuously observes the operation of the console panel, storage devices, printers, and the action of the console printer to monitor the system and determine the point of equipment or program failure. Manipulates controls in accordance with standard procedures to rearrange sequence of S/L steps to continue operations when individual units of the system malfunction. Confers with software systems engineering or applications programming personnel in the event errors require a change of instructions or sequence of operations. Maintains operating records such as machine performance and production reports. Competent to work at the highest level of all computer operations phases.

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S/L 322: Computer Operator – Intermediate

• Functional Responsibility: Under general supervision, monitors and controls a computer by operating the central console or on-line terminals. May operate auxiliary equipment directly associated with the computer. May maintain records regarding output units and supply inventories. May assist in manipulating controls to rearrange sequence of S/L steps to continue operations when individual units of the system malfunction. Competent to work on most phases of computer operations, but still may require some instruction and guidance for other phases.

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S/L 323: Computer Operator - Associate

• Functional Responsibility: Under immediate supervision, assists in performing routine tasks associated with operating a computer in accordance with detailed instructions. This level is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in computer operations.

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S/L 324: Data Entry Supervisor

• Functional Responsibility: Supervises all data entry activities. Assigns work to personnel and directs their activities; reviews and evaluates their work and prepares performance reports. Normally reports to the Computer Operations Manager or Production Control Supervisor. Note: If incumbent also supervises data control activities, Production Control Supervisor.

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S/L 325: Data Entry Operator – Lead

• Functional Responsibility: Under general direction, has full technical knowledge of data entry devices, but has duties of instructing, directing and checking the work of other data entry operators. Assists in scheduling data entry functions.

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S/L 326: Data Entry Operator – Senior

• Functional Responsibility: Under general direction, operates data entry devices in recording a variety of data; verifies data entered; performs related clerical duties.

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S/L 327: Data Entry Operator

• Functional Responsibility: Under direct supervision, operates data entry devices in recording a variety of data; verifies data entered; performs related clerical duties.

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S/L 328: Systems Administrator

• Functional Responsibility: Responsible for installing, configuring, and maintaining Unix workstations and servers, including Web servers in support of business processing requirements. Performs software installations and upgrades to Unix operating systems and layered software packages. Schedules installations and upgrades and maintain them in accordance with established IS policies, procedures and SLAs. Monitors and tunes the system to achieve optimum level of performance. Ensures Unix workstation/server data integrity by evaluating, implementing and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of Unix workstations and servers for compliance with established standards, policies, configuration guidelines and procedures. Develops and maintain a comprehensive Unix hardware and software configuration database/library of all supporting documentation.

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S/L 329: Database Manager/Administrator

• Functional Responsibility: Responsible for all activities related to the administration of computerized databases. Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Consults with and advises users of the various databases. Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. Prepares activity and progress reports regarding the database management section. Normally reports to the Corporate Information Systems Executive, Divisional Information Systems Executive or Director of Information Systems Operations.

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S/L 330: Database Analyst/Programmer – Senior

• Functional Responsibility: Under general direction, designs, implements and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems through database design. Competent to work at the highest level of all phases of database management.

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S/L 331: Database Analyst/Programmer – Intermediate

• Functional Responsibility: Under general supervision, designs, implements, and maintains moderately complex databases. Includes maintenance of database dictionaries and integration of systems through database design. Competent to work on most phases of database administration, but may require some instruction and guidance in other phases.

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S/L 332: Database Analyst/Programmer – Associate

• Functional Responsibility: Under immediate supervision, assists in the implementation and maintenance of databases. This level is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in database management.

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S/L 333: Data Administrator

• Functional Responsibility: Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support company's needs. Consults with and advises users of the various databases. Works directly with users of data to resolve data conflicts and inappropriate data usage. Identifies opportunities for effectively satisfying corporate information needs through automation. Directs the maintenance and use of the corporate data dictionary. Normally reports to Database Manager/Administrator.

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S/L 334: Documentation Specialist – Senior

• Functional Responsibility: Under general direction, is responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user manuals, reference manuals, etc. Maintains a current internal documentation library. Provides or coordinates special documentation services as required. Competent to work at the highest level of all phases of documentation. May act as project leader for large S/Ls.

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S/L 335: Information Systems Training Specialist

• Functional Responsibility: Under general supervision, organized and conducts moderately complex training and educational programs for information systems or user personnel. Maintains records of training activities, employee progress and program effectiveness. Competent to work on most phases of information systems training.

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S/L 336: Information Center Manager

• Functional Responsibility: Responsible for all information center related activities. Surveys market for new user-friendly software products, selects products and coordinates installation and implementation. Prepares procedures for documentation and training on these products for users. Surveys market for personal computers, mini-computers and decision support systems to review applicability to the organization. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). May report to Director of Information Systems Operations.

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S/L 337: Help Desk Manager

• Functional Responsibility: Has overall responsibility for help desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.

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S/L 338: Help Desk Coordinator – Senior

• Functional Responsibility: Under general direction of the Help Desk Manager, is responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution and follow-up steps. Requires experience and understanding of MIS environment. Is able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor. Typically involves use of problem management database and help desk system. May provide guidance/training for less experienced personnel.

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S/L 339: Help Desk Coordinator

• Functional Responsibility: Under immediate direction of the Help Desk Manager or senior help desk personnel, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to second level support, senior operator or supervisor. May involve use of problem management database and help desk systems.

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S/L 340: PC Support Manager

• Functional Responsibility: Responsible for overall personal computer activity. Establishes and implements PC policies, procedures and standards, and ensures their conformance with information systems goals and procedures. Studies and projects PC resource requirements including personnel, software, equipment and facilities and makes recommendations to management. Maintains currency in new developments and technology. Provides for the training of department staff and end users. Directs setup and maintenance of library and materials for end user reference and reviews department staff. Ensures that security procedures are implemented and enforced. Provides leadership in the effective use of internal data processing, automated office systems and data communications. May also manage LAN services. Typically reports to the Corporate Information Systems Executive or Director of IS Operations.

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S/L 341: PC Systems Specialist

• Functional Responsibility: Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems. Works on moderately complex applications. Confers with end users to determine types of hardware and software required. Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies to suit. May maintain or utilize telecommunications protocols. Installs new hardware and maintains existing hardware. Trains end users in use of equipment and software. Typically reports to PC Support Manager or LAN Manager.

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S/L 342: LAN Administrator

• Functional Responsibility: Responsible for the acquisition, installation, maintenance and usage of the company's local area network. Studies vendor products to determine those which best meet company needs; assists in presentation of information to management resulting in purchase and installation of hardware, software, and telecommunication equipment. Manages LAN performance and maintains LAN security. Ensures that security procedures are implemented and enforced. Installs all network software. Evaluates, develops and maintains telecommunications systems. Troubleshoots LAN problems. Establishes and implements LAN policies, procedures and standards and ensures their conformance with information systems and company's objectives. Trains users on LAN operation. Typically reports to PC Support Manager or an information systems executive.

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S/L 343: PC Systems Support Assistant

• Functional Responsibility: Under direct supervision, performs general tasks to aid in the ongoing support of micro environments. May perform LAN/hard disk backups; assists with end user questions and problems. May work on simple applications. Installs software and peripherals, may also troubleshoot basic hardware problems. Conducts research on new technology as requested. Typically reports to PC Support Manager or LAN Administrator.

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S/L 344: PC Maintenance Technician

• Functional Responsibility: Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization. Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work. Prepares progress reports for all work performed. Receives work direction from supervisor on work priorities and daily assignments. Typically reports to PC Support Manager.

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S/L 345: Graphics Specialist

• Functional Responsibility: Responsible for graphics design and use, operation and setup of computer graphic systems for business communications. Executes graphic projects and assists in coordination of all graphic production scheduling; coordinates production support with outside vendors, as needed. Ensures that graphic projects are completed on time, within budget and to user's satisfaction. Interfaces with users to determine scope of project and best graphic medium. Trains other personnel in proper use of computer graphic equipment. Troubleshoots computer equipment problems and performs minor preventive maintenance. Typically reports to department manager or information systems management.

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S/L 346: Web Project Manager

• Functional Responsibility: Serves as project manager of a development team responsible for planning, developing, and deploying web sites including preparation of text, graphics, audio, and video for web pages. Works directly with partners and clients to determine project scope and specifications. Coordinates the work of design and development teams to implement online designs. Reviews progress. Manages resources, and ensures overall quality of completed web site. Typically requires a college degree in computer science or related field, experience in management, and understanding of web technologies.

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S/L 347: Web Designer

• Functional Responsibility: Designs and builds web pages using a variety of graphics software applications, techniques, and tools. Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group's efforts to enhance the look and feel of the organization's online offerings. Designs the website to support the organization's strategies and goals relative to external communications. Typically requires a college degree in fine arts or graphic design. Requires understanding of web-based technologies and thorough knowledge of HTML, PhotoShop, Illustrator, and/or other design-related applications.

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S/L 348: Web Software Developer

• Functional Responsibility: Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI, and Javascript) for a component of the website. Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Requires strong navigation and site-design instincts. Typically requires college degree in computer science or related field, and developmental experience in web-based languages.

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S/L 349: Web Technical Administrator

• Functional Responsibility: In role of onsite administrator, responsible for achieving overall technical integrity of organization's website. Maintains and upgrades hardware and software including website technical architecture related to hardware and telecommunication connectivity. Administers e-mail, chat, and FTP services. Communicates router configuration changes and troubleshoots system errors and bugs. Maintains servers, creates monitoring reports and logs, and ensures functionality of links. Monitors site for acceptable performance and user accessibility. Establishes backups and monitors site security. Typically requires college degree in computer science or related field and experience in systems technologies.

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S/L 350: Web Content Administrator

• Functional Responsibility: Responsible for developing and providing content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision making. Responsible for managing/performing website editorial activities including gathering and researching information that enhances the value of the site. Locates, negotiates, and pursues content. Seeks out customers to gather feedback for website improvement and enhancements. Typically requires a college degree in English, Journalism, Graphic Design, Communications, or related field. Requires experience in production management, web page design, HTML, and web graphics types and standards.

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S/L 351: Web Security Administrator

• Functional Responsibility: Under limited supervision, performs all procedures necessary to ensure the safety of the organization's website and transactions across the internet. Applies Internet Firewall technologies to maintain security. Ensure that the user community understands and adheres to necessary procedures to maintain security.

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S/L 352: LAN Support Technician – Senior

• Functional Responsibility: Monitors and responds to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Requires extensive knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. May function as lead S/L providing guidance and training for less experienced technicians. Requires a minimum of 4 years experience in data communications troubleshooting.

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S/L 353: LAN Support Technician – Intermediate

• Functional Responsibility: Monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May interface with vendor support service groups to ensure proper escalation during outages or period of degraded system performance. May assist with installation of terminals and associated hardware. May provide LAN server support. Requires strong knowledge of PC/LAN communications hardware/software, in a multi-protocol environment, and network management software. Usually requires a 2 – 4 years experience in data communications troubleshooting.

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S/L 354: LAN Support Technician – Associate

• Functional Responsibility: Assists in monitoring and responding to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May provide LAN server support. May assist with installation of terminals and associated hardware. Requires knowledge of data scopes, patch panels, modems, concentrators, and associated terminals and network management software. Usually requires a minimum of 1 year experience in data communications troubleshooting or network control activities.

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S/L 355: Project Manager

• Functional Responsibility: Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all area affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks, and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

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S/L 356: Principle Industry/Functional Area Expert

• Functional Responsibility: Recognized for strong expertise in industry issues and trends. Utilizes functional area expertise gained through direct industry experience to assess the operational and functional baseline of an organization and its organizational components. Works with senior managers and executives to provide industry vision and strategic direction with regard to their enterprise. Guides the determination of information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Generates functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization. Participates in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products.
  
  Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines.

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